Our products are made-to-order, meaning delivery timelines may vary. Below are our estimated lead times based on region:
North America: 8–12 weeks
Europe: 8–12 weeks
South Asia: 6–10 weeks
East Asia: 4–6 weeks
If an item is in stock (e.g., the red 3-seater configuration), delivery may be faster. Please contact us to confirm availability and timelines.
Shipping fees are calculated based on your location and included in your invoice. Below is a reference for standard shipping costs (up to a 4-seater arrangement):
North America: $600–900 USD
Europe: $600–900 USD
South Asia: $400–800 USD
East Asia: $200–400 USD
Additional fees may apply for specialized delivery needs, such as:
Elevator rentals.
Navigating stairs or tight spaces.
Customers are responsible for ensuring adequate delivery access (e.g., doorways, staircases).
We provide detailed updates at every stage of your order:
Confirmation of order and manufacturing start.
Production progress updates.
Delivery scheduling and tracking information.
Contact details for the final-mile delivery team.
For assistance with tracking, email us at studio@tangbadham.com.
3.1. Currency and Taxes
Prices are listed in USD.
Domestic orders include sales tax based on shipping destination.
International customers are responsible for any customs duties, taxes, or fees imposed by their country.
3.2. Price Changes
Prices are subject to change without prior notice. However, the price in your confirmed invoice will remain binding for that transaction.
While we prioritize North America deliveries, we welcome international inquiries. Contact us to discuss timelines and specific shipping costs for your region.
Due to the made-to-order nature of our products, all sales are final. However, if you are dissatisfied with your purchase, please reach out within 3 days of delivery at studio@tangbadham.com.
Returns for a refund are not guaranteed and must meet the following criteria:
The item has visible or irreversible flaws that constitute a defect.
It is unused and in its original condition.
It is accompanied by original packaging and documentation.
If approved, refunds will be processed to the original payment method. Please note that processing times may vary based on your financial institution.
4. Damaged or Incorrect Orders
4. Damaged or Incorrect Orders
4. Damaged or Incorrect Orders
We take great care in ensuring every order is correct. However, if your order arrives damaged or incomplete:
Notify us within 48 hours of delivery.
Retain all original packaging.
Send photos and a description of the issue to studio@tangbadham.com.
We will evaluate the situation and arrange for a replacement or refund if appropriate.
The following items are non-refundable:
Custom configurations.
Sale items.
Rental pieces.
